General Manager

• Up to £55,296 salary plus GM bonus
• Based at Grosvenor Hall, Ashford, Kent
  

Use your leadership skills to make a real difference to the lives of children 

PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors. 
But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a shared purpose to deliver enriching and transformative experiences to the younger generation.  

By joining PGL, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations.  Excited? So are we! 

What to expect as a General Manager

As the General Manager you will play a crucial part in ensuring the PGL offering is delivered with excellence to each and every customer, it continues to deliver a strong financial performance, all underpinned by a strong culture of excellent Health and Safety and safeguarding. 

Reporting to the Regional Operations Manager, you’ll develop and lead a dynamic and inspirational team of colleagues, setting clear objectives and ensuring they have all the support they need to be successful in their roles. You’ll embrace our core PGL values and implement them in the running of this 24/7 operation, and the complex challenges associated with residential settings of this scale. 

Is this you? 

Excellent leadership, engagement and communication skills are only part of the role.  We are looking for an individual who has the skillset to truly deliver the PGL vision through outstanding colleague engagement, commercial drive and customer experience worthy of this wonderful centre. 

• Senior operational management experience from the outdoor activity sector or similar sector with a residential provision   
  
• Confident in managing budgets, cost planning, reporting and forecasting 
  
• A demonstrable track record in delivering excellent guest experiences 
  
• Strong leadership and people management skills 
  
• Knowledge of safeguarding principles and responsibilities 
  
• Commitment to upholding strict Health, Safety and Food Hygiene standards  
  

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.  

A place to thrive 

No matter your background, ethnicity, sexuality/gender identity, SEND, neurodivergence or anything else… PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique. 

Fair pay and benefits for all 

• On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday. 
  
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations. 
  
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
  
• Sector leading family friendly policies and a contributory pension 
  
• Access to our financial wellbeing platform where you can borrow or save directly from your salary. 
  
• Free/discounted PGL breaks for your family & discounts at 800+ retailers. 

For a full Job Description and Personal Specification please click here.

For further information specific to this role please email maxine.roberts@pgl.co.uk

We hire the best talent and value a diverse team; so, we are committed to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. 
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.