Guest Experience Manager

Where: 59173 Ebblinghem

Contracted hours: Full-time

Job Type: Permanent

Pay: €2,667.00, Per Month

Optional Accommodation: Yes

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Do you love leading teams to deliver exceptional guest experiences?

  • Permanent Contract
  • Can you deliver the NST Magic?
  • Château D'Ebblinghem
  • Full time, permanent starting ASAP
  • Earn 2667€ monthly gross

As GUEST EXPERIENCE MANAGER for NST, you’ll be based at our beautiful activity centre Château D'Ebblinghem, situated just 20 miles from Lille, ensuring that your team is delivering the fantastic NST product, by offering enriching & life-affirming experiences and excursions to young lives!


Reporting into the General Manager, you will be responsible for leading, managing and empowering a team of leaders within the Guest Experience team to deliver of high quality, safe and fun educational guest experiences with specific leadership responsibility for the off-site excursions. You will support the Guestcare Team Leaders to manage the day-to-day excursions, and tours, ensuring your reports have the right tools and skills in place to deliver excellent guest experience and manage their teams effectively. You will support them to resolve guest and colleague related issues appropriate and in a timely manner. You will also support the implementation of course corrective action and new ways-of-working, as directed by the General Manager.

In this role, you will be required to deputise in the absence of the General Manager. 

Leading an energetic & fun group of Team Leaders and Group Coordinators; ensuring they are delivering the best possible experience to our guests & living our values of CUSTOMER FIRST, TEAMWORK, RESPECT, ACTION, LEARNING and FUN! You'll also be responsible for training and developing your team.


  • A confident line manager & leader of people
  • Excellent communication and interpersonal skills
  • French Speaker (minimum level B2)
  • An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
  • Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
  • Previous line management experience within guest care & able to coach/train/mentor teams
  • Enjoys providing exceptional, customer-focused service
  • Experience in the design and delivery of effective training
  • Able to manage time-critical priorities & pressured situations
  •  Self-motivated and able to accomplish objectives without supervision


We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • A generous benefits package including health and life insurance schemes
  • Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
  • Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan

For a full Job Description and Personal Specification please click here.

For any enquiries specific to this role please email 

We pride ourselves on hiring the best people, and recognise the importance and benefits of a diverse and inclusive team. However, the protection and safeguarding of the children visiting our centres is our primary concern. So all colleagues are required to undergo an Enhanced criminal records check (known as a DBS), which we will pay for. You will be required to provide a 5 year address history and ID documentation (ie British or Irish passport or birth certificate). If you have a conviction related to violence, drugs or safeguarding this could affect your application. Not all criminal convictions will be a bar to working for us and we will consider the results on an individual basis. You can find more information on DBS checks on the website.

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