Guest Experience Manager

Where: Vallon-Pont-d'Arc

Contracted hours: Full-time

Job Type: Fixed Term

Pay: €2,482.00, Per Month

Optional Accommodation: Yes

Share via:

GUEST EXPERIENCE MANAGER

  • Fixed Term Contract from Mid-April to Mid-August
  • Earning €2482.00 gross monthly

Do you love leading teams to deliver exceptional guest experiences?

Ready for a new adventure? PGL Domaine de Segries is our beautiful centre in southern France, and home to our famous Ardèche Adventure, where our guests enjoy the unforgettable experience of paddling the stunning Ardèche gorge.

We are searching for a talented GUEST EXPERIENCE MANAGER to join this unique centre.

THE ROLE

During the operating season (April to August) you will lead our activity & guest care teams to provide our customers a magical & memorable PGL experience from the moment they arrive, through to waving them goodbye… leaving them with incredible memories to last a lifetime!

This position is actively involved on site, ensuring the happiness of our guests, overseeing our activities and ensuring our team is always providing an enjoyable and safe experience. This will be achieved through instilling a fun, friendly & supportive environment, and working in partnership with your colleagues to ensure PGL is an incredible place to work, and to visit!

You’ll be leading our the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities.

You’ll also be comfortable working with data, able to analyse complex rotas, workforce planning, holidays and performance statistics relating to the team. You’ll be required to gather and analyse customer feedback, & implement innovations to keep PGL growing & improving for the future.


IS THIS YOU?

  • A proven leader of people with superb organisational abilities and guest-centric approach
  • An approachable and effective communicator, able to develop successful working relationships with a variety of people and teams
  • Enjoys problem solving and thrives when faced with a variety of challenges & deadlines
  • Previous line management experience within guest care/activity delivery & able to coach/train/mentor teams
  • Ideally hold a Level 3 or above in Leadership, Management, Education & Training qualification and a recognised First Aid qualification, though training can be provided.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • A generous benefits package including health and life insurance schemes
  • Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
  •  Health and wellbeing support through our Employee Assistance Programme and mobile app

For a full Job Description and Personal Specification please click here

 
For further information specific to this role please email alexander.davies@pgl.co.uk


PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the gov.uk website.