Customer Care Advisor

• Fair pay for all – We are dedicated to aligning our pay rates with the real Living Wage so our pay rate is £24,570. 
  
• Full Time Permanent Contract.  
  
• Office based with flexible working options available. 
  

We are PGL 

PGL is a world where children achieve the ‘impossible’. 

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. 

But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us? 

Make a difference as a Customer Care Advisor 

As a Customer Care Advisor, you’ll make sure every customer complaint is met with a thoughtful, high-quality response. You'll take ownership of each issue, seeing it through to a positive resolution, while also collecting valuable feedback to help us improve our services. 

To thrive in this role, you’ll need to be a strong communicator with a genuine passion for helping people. A customer-first mindset, great problem-solving skills, and a solid understanding of what drives customer satisfaction are key. If you're someone who enjoys turning challenges into opportunities and wants to make a real impact on our brand’s reputation, we’d love to hear from you. 

Is this you? 

• Previous experience working in a customer service or complaint handling role. 
  
• Experienced in taking ownership of complaints and manage an end-to-end investigation to find a resolution for the customer. 
  
• Great communicator 
  
• Excellent verbal and written communication skills  
  

A place to thrive 

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with tailored career development opportunities, mentorship programs and ongoing training.

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique. 

Fair pay and benefits for all 

• Happy holidays - 20 days annual leave, which accrues with length of service up to 30 days (+ bank holidays). You’ll also enjoy an extra day off on your birthday and the opportunity to purchase additional leave! 
  
• Paid time-off to volunteer your time to worthwhile causes. 
  
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
  
• Access to our financial wellbeing platform for financial assistance if you need it  
  
• Big savings and exclusive perks at 100s of high street retailers 
  
• PGL discounted holidays and 20% discount in all our on-site shops 

 For any enquiries specific to this role, please email resourcing@pgl.co.uk 

For a full Job Description and Personal Specification please click here.

We hire the best talent and value a diverse, team; so we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. 
However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.