Retail Manager

• Earn £32003.78 (live off rate) per annum (our pay system is benchmarked, transparent and fair) 
  
• Full Time Permanent Contract  
  
  

Create unforgettable shopping experiences 

 
PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors. 
But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the younger generation.  

By joining PGL, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations.  Excited? So are we! 

Make a difference as a Retail Manager 

 
No visit to PGL is complete without a trip to the Gift Shop.. a treasure trove of souvenirs, teddies and treats! Our retail and social hubs are vibrant and welcoming… just like our Retail team! 

You’ll be responsible for leading a team of Retail Assistants and overseeing the day to day operations and profitability of our on-site retail areas including the shop and bar. This will be done through identifying operational trends; analysing customer data and making recommendations for improvement that delivers increased revenue and customer retention rates.  

You will also take ownership for stock management, cash management and providing our customers with first class experience in all our retail areas. You will ensure that your team is operating efficiently to meet their targets, identifying any training required.  

Is this you? 

• Thrives on making connections with guests and getting to the heart of what they want 
  
• A keen eye for detail, and tenacity to see projects through to their successful completion 
  
• A natural decision maker and are comfortable making clear decisions and taking responsibility 
  
• Able to analyse data and appreciate the vision for the retail department and deliver set targets 
  
• You love change, development and innovation, and understand that often to deliver this, you must be resilient, flexible and adaptable – and at all times passionate and positive 
  
  

Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.  

A place to thrive 

 
No matter your background, ethnicity, age, neurodivergence or anything else … PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique. 

Fair pay and benefits for all 

• On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday. 
  
• A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations. 
  
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
  
• Sector leading family friendly policies and a contributory pension 
  
• Access to our financial wellbeing platform where you can borrow or save directly from your salary. 
  
• Free/discounted PGL breaks for your family & discounts at 800+ retailers. 

For a full Job Description and Personal Specification please click here