Seasonal Guestcare Team Leader

Where: 59173 Ebblinghem

Contracted hours: Full-time

Job Type: Fixed Term

Pay: €2,331.84, Per Month

Optional Accommodation: Yes

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READY FOR A NEW ADVENTURE IN FRANCE?! 

PGL has a fantastic opportunity for a Guestcare Team Leader to join our team at Château D'Ebblinghem

·        Château D'Ebblinghem, Northern France

·        Earning 2332€ per month

·        Full-time Seasonal contract starting ASAP until early September 2024

·        Generous single accommodation & meals provided

As the Seasonal Guestcare Team Leader you’ll be responsible for leading a team of Guestcare staff to deliver a safe, engaging and enjoyable experience to our guests in a residential outdoor setting, supporting the smooth running of the operation to ensure our guests' needs are met.

THE ROLE

  • Ensuring effective customer care is delivered;
  • Coordinating with the team of Group Coordinators and both the Guest Experience Manager to provide each guest with a quality experience;
  • Implementing and monitoring standards and procedures;
  • Liaising with party leaders and guests to ensure expectations are met and problems resolved;
  • Ensuring the ongoing training and development of Group Coordinators and keeping accurate records for the Resourcing and People and Development teams’ use;
  • Assisting with centre specific duties associated with a residential children’s activity centre;
  • Attending any training courses as directed by the Guest Experience Manager or General manager;
  • Regularly reviewing own targets and work towards the achievement of agreed objectives.

IS THIS YOU?

The ideal candidate will have experience working with children and young adults alongside experience in delivering high levels of customer service. The ability to work as part of a team and communicate effectively with others alongside good organisational skills are essential. You should also show competence in producing and delivering training as well as experience in dealing effectively with complaints.

You must hold the French right to work (Passport, National Identity Card, Driving License for France/any EU country, French Visa or work permit).

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • A generous benefits package including health and life insurance schemes
  • Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
  • Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan 

For any enquiries specific to this role please email alexander.davies@pgl.co.uk. 

For a full Job Description and Personal Specification please click here

We pride ourselves on hiring the best people, and recognise the importance and benefits of a diverse and inclusive team. However, the protection and safeguarding of the children visiting our centres is our primary concern. So all colleagues are required to undergo an Enhanced criminal records check (known as a DBS), which we will pay for. You will be required to provide a 5 year address history and ID documentation (ie British or Irish passport or birth certificate). If you have a conviction related to violence, drugs or safeguarding this could affect your application. Not all criminal convictions will be a bar to working for us and we will consider the results on an individual basis. You can find more information on DBS checks on the gov.uk website.