Night Support Assistant

Where: Woodbridge

Contracted hours: Full-time

Job Type: Fixed Term

Pay: £12.00, Per Hour

Optional Accommodation: Yes

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Take your career to the next level as a Night Support Assistant

  • Fair pay for all – We are committed to aligning our pay rates with the real Living Wage so from 1 April 2024 we will be increasing our pay rate to £12 / hour (currently £10.90). On top of this, we reward your loyalty and experience too; for your second season and third season, we’ll add an additional 25p!
  • Working 40 hours over 4 days with the hours 21:15-07:15 during peak season. With a shift pattern of four nights on and four nights off on a rotational basis
  • Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. If you want to take advantage of our ‘live on’ option and therefore flexible on location, you do not need to make multiple applications. Simply let us know the locations you are interested in when completing your application form.
  • Fixed term contracts available from early Spring 2024 to Oct / Nov 2024 

THE ROLE

Join our team as a Night Support Assistant and help us deliver enriching experiences to our guests!


Reporting to the Night Support Team Leader/Guest Care Manager, you will be responsible for creating a comfortable, safe and secure environment throughout the night.

Your responsibilities will include regular patrols of the centre grounds, prompt and efficient resolution of guest issues and complaints, responding to emergencies and ensuring accurate record-keeping of accidents and incidents. You will also actively seek opportunities to improve centre presentation and compliance, promote positive health and safety behaviours, and support our environmental policy.

IS THIS YOU?

We are searching for someone with excellent customer focus and teamwork skills, who is also a confident decision maker and effective when working on their own. Ideally you’ll have previous experience working with children/young people in a night support role, however this is not essential as full training will be given. We can also provide the necessary First Aid at Work training required for this position.

If you are passionate about creating a safe and enjoyable environment for our guests and colleagues alike, we want to hear from you!

We are committed to the principles of equality and diversity and welcome applicants from all sectors of the community, but you will be required to undergo an enhanced DBS (criminal reference) check (paid for by PGL).

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  •  Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  • Investing in your future – with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme.
  • Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For any enquiries specific to this role please email resourcing@pgl.co.uk. 

PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the gov.uk website.

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