Housekeeping/Retail Assistant

Where: Torrington

Contracted hours: Full-time

Job Type: Fixed Term

Pay: £12.00, Per Hour

Optional Accommodation: Yes

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  • Fair pay for all – We are committed to aligning our pay rates with the real Living Wage so from 1 April 2024 we will be increasing our pay rate to £12 / hour (currently £10.90). On top of this, we reward your loyalty and experience too; for your second season and third season, we’ll add an additional 25p!
  • Full and part time hours available (Full time working 37.5 hours per week across 5 days, part time working up to 30 hours across Mondays, Wednesdays and Fridays)
  • Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. If you want to take advantage of our ‘live on’ option and therefore flexible on location, you do not need to make multiple applications. Simply let us know the locations you are interested in when completing your application form.
  • Fixed term contract available to work across Summer months  

Join our fun, friendly hospitality team at PGL. As a Housekeeping & Retail Assistant, you’ll be paid to have fun, learn and develop your career whilst working at one of our stunning centres.

This unique position is a blend of two vital PGL functions, Housekeeping & Retail… meaning you’ll enjoy lots of variety and a satisfying mix of responsibilities and duties. Your time will be split across these two areas as follows:

Many children feel nervous about staying away from home. At PGL we take pride in making our young explorers feel as welcome as possible with a comfortable & clean environment. A great night’s sleep in a freshly-made bed will leave them raring for a new day of adventure! You’ll specialise in keeping all of our guest & communal areas looking impressive, creating fantastic first impressions and making our visitors feel at home.

Our young guests love browsing our fun range of souvenirs, treats and toys. You’ll be responsible for our on-site shops and/or bars, providing a friendly and welcoming service to our young guests, families and other visitors. You’ll be keeping these areas stocked, organised and visually appealing. Get creative with shop & bar displays to keep them fresh and fun, and share your marketing ideas to enhance our retail environments.


  • Previous retail, hospitality or customer service experience would be beneficial but not essential as full training will be provided
  • Sociable, friendly & organised
  • Enjoys working as part of a fun & supportive team.
  • Understands the importance of our guests and committed to delivering excellent customer service.


We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  • Investing in your future – with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme.
  • Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here 

 PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the website.

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