Guestcare Team Leader

READY FOR A NEW ADVENTURE IN FRANCE?! 

PGL has a fantastic opportunity for a Guestcare Team Leader to join our team at Château de Grande Romaine.

·        Château de Grande Romaine, in Lésigny near Paris, France

·        Earning 2260 € per month

·        Full-time Permanent contract starting Mid-November onwards

·        Generous single accommodation & meals provided

As Guestcare Team Leader you’ll be responsible for leading a team of Guestcare staff to deliver a safe, engaging and enjoyable experience to our guests in a residential outdoor setting, supporting the smooth running of the operation to ensure our guests' needs are met.

THE ROLE

• Ensuring effective customer care is delivered;
• Coordinating with the team of Tour Leaders, the Guestcare Manager and the activity department to provide each guest with a quality experience;
• Implementing and monitoring standards and procedures;
•  Liaising with party leaders and guests to ensure expectations are met and problems resolved;
•  Ensuring the ongoing training and development of Tour Leaders and keeping accurate records for the Resourcing and Learning and Development teams’ use;
•  Assisting with centre specific duties associated with a residential children’s activity centre;
•  Attending any training courses as directed by the Guestcare Manager or General manager;
•  Regularly reviewing own targets and work towards the achievement of agreed objectives.

IS THIS YOU?

You must hold French right to work (Passport, National Identity Card France or any EU country, or a Residency card/visa that allows you to work permanently in France).

The ideal candidate will have experience working with children and young adults alongside experience in delivering high levels of customer service. The ability to work as part of a team and communicate effectively with others alongside good organisational skills are essential. You should also show competence in producing and delivering training as well as experience in dealing effectively with complaints.

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

• A generous benefits package including health and life insurance schemes
• Enjoy a range of employee perks including PGL discounted holidays, partner offers and discounts
• Health and wellbeing support through our Employee Assistance Programme, mobile app and health cashback plan 

For any enquiries specific to this role please email alexander.davies@pgl.co.uk. 

For a full Job Description and Personal Specification please click here

PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks, which PGL will pay for. The Bulletin 3 check looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application.