Engineer - IT 2nd Line

Where: Blackpool

Contracted hours: Full-time

Job Type: Fixed Term

Pay: £28,000 to £35,000, Per Annum

Optional Accommodation: No

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  • Earn up to £35,000 per annum, depending on experience + excellent employee benefits
  • 12 Month Fixed Term full-time contract
  • Based at one of our Support Centres: Discovery House (Blackpool)

Are you an IT support superstar with a passion for problem-solving and a customer-focused approach? Look no further, as we have the ideal opportunity for you! 


We are seeking a 2nd Line IT Support Engineer to join our friendly IT Team at Discovery House, our Support Centre in Blackpool. The successful candidate will work with the wider IT team and external vendors to resolve IT related issues and service requests for our internal customers. They will also be involved in investigations, evaluations and implementation of new technologies, hardware and systems.

PGL Group supports over 3000 IT users across all PGL group locations as well as customer facing systems and infrastructure from its offices in Ross-on-Wye and Blackpool. The team strive to provide stable and secure IT services and support internal and external users with an excellent customer focused approach.  


The successful candidate will have great communication, troubleshooting and problem-solving skills who love working as part of a team. We’re looking for experience with Microsoft technologies including Windows 10, Active Directory, Azure AD, O365 (Office, Exchange) and Windows server as well as networks, security awareness and voice systems.

These are exciting times for IT in the PGL Group, with opportunities to be involved in companywide transformation projects getting underway involving SDWAN, WiFi, Zero Trust Security, Endpoint Management, Identity Management, Cloud and Telecoms.

Some occasional travel to other locations in the UK and Europe may be required. The successful candidate will be expected to participate in the on-call rota and help the team with out of hours patching and upgrade work when needed.


  • Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  • Investing in your future – with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus
  • PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans.
  • Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

 For a full Job Description and Personal Specification please click here.

PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the website.

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