Customer Support Administrator

• Fixed Term Contract until 30/06/2025 
  
• Earning £12.21 per hour 
  
• Full-time. Working 37.5 hours per week Monday to Friday  
  
• Based in Ross-on-Wye, Herefordshire, with flexible working options available  
  

We are PGL 

PGL is a world where children achieve the ‘impossible’. 

Our residential adventure camps create extraordinary breakthroughs through active and life-affirming experiences in the great outdoors. 

But that’s not all… we’re part of something bigger. We’re powered by PGL Beyond, a group of inspiring companies with a common purpose to deliver enriching and transformative experiences to the next generation. Will you join us?

Make a difference as a Customer Support Administrator 

Our friendly and bustling Customer Service team help manage school and group bookings for PGL's UK Adventure centres. This role provides vital administrative support to our Customer Service Advisor team, allowing them to focus on direct customer interactions and ensuring smooth service delivery.  

Within this role, you will be providing administrative assistance by handling tasks such as processing important documentation, updating records, processing changes to bookings, and sending financial documentation.

Is this you? 

• Excellent verbal and written communication skills, with a professional and helpful telephone manner 
  
• Strong personal organisation skills – ability and experience of effectively prioritising workloads and multi-tasking 
  
• The ability to work unsupervised and as part of a team and to adhere to strict deadlines 
  

A place to thrive 

Be a part of a company that values excellence and personal advancement. We will prioritise your professional growth with ongoing training.  

No matter your background, ethnicity, age, neurodivergence or anything else… PGL is a place to be yourself, realise your full potential and celebrate what makes you brilliantly unique. 

Fair pay and benefits for all  

• Happy holidays - 20 days annual leave (+ bank holidays) (pro-rata). You’ll also enjoy an extra day off on your birthday!
• 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program  
  
• Access to our financial wellbeing platform for financial assistance if you need it  
  
• Big savings and exclusive perks at 100s of high street retailers 
  
• PGL discounted holidays and 20% discount in all our on-site shops 

For a full Job Description and Personal Specification please click here

For enquiries specific to this role, please email us at resourcing@pgl.co.uk

We hire the best talent and value a diverse, inclusive team; so, we are dedicated to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. Simply email or call us with detail around the adjustments you need. 
However, our top priority is the safety of the children at our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.