Customer Service Advisor

Where: Ross-on-Wye

Contracted hours: Full-time

Job Type: Permanent

Pay: £22,498.00, Per Annum

Optional Accommodation: No

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  • Permanent Contract
  • Earning £22,498 (On Target Earnings)

Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. We are searching for an incredible Customer Service Advisor to join our friendly and dedicated team in ROSS-ON-WYE


The UK Schools & Groups department generates revenue in excess of £60 million and as a Customer Services Advisor you will be liaising with teachers, youth group leaders and uniformed groups (such as cubs, scouts, guides, and brownies) to facilitate their bookings. You will provide a high level of customer service in order to meet customers' needs and to secure future re-bookings

Working in a vibrant, open plan office, you will play a crucial part in the continued growth and success of PGL. Most of the contact you'll make will be over the phone which can often be challenging, given the busy schedules teachers have to work to. 

Key responsibilities include:

• Effectively managing all pre-travel administration for PGL’s Adventure UK centre bookings, to ensure a strong relationship is built with our customers;
• Meeting rebooking and feedback targets;
• Developing an in-depth knowledge of your customers and the centres they visit;
• Working with your colleagues to ensure all customer needs are met and more often exceeded.


The successful candidate for this role will have strong personal organisational skills, with the ability and experience to effectively prioritise workloads and multi-task in a busy open plan office environment, whilst working to strict deadlines.


We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  • Investing in your future – with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program, cycle to work scheme and health cash plans 
  • Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

For a full Job Description and Personal Specification please click here

For further information on this role please contact Caroline Luckett (Customer Services Supervisor) at

PGL is committed to the principles of equality and diversity and welcome applicants from all sectors of the community. However, all PGL colleagues are required to undergo enhanced background checks (known as a DBS), which PGL will pay for. The DBS looks at criminal records, so if you have a conviction related to violence, drugs or safeguarding this could affect your application. You can find more information on DBS checks on the website. 

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