AIGL Team Leader - Fixed Term

Where: Berwick-upon-Tweed

Contracted hours: Full-time

Job Type: Part Year Permanent

Pay: £13.38, Per Hour

Optional Accommodation: Yes

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LEAD THE ADVENTURE! 
Take your career to the next level as an AIGL Team Leader 

  • Part-Year Permanent Contract Fixed term until 17/11/2024
  • Earn up to £13.38 per hour
  • An accommodation & meal package available (optional) at a generous rate. With all bills and utilities covered and three nutritional meals every day 

As AIGL Team Leader, you'll be responsible for leading a team of Activity Instructors and Group Leaders to deliver safe, engaging, and enjoyable experiences for guests at Ford Castle, our Berwick-upon-Tweed activity centre. 

THE ROLE

Reporting to the Guest Experience Manager/Guest Experience Assistant Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.  

You'll also be responsible for overseeing the safe delivery of activities and evening activities providing high levels of customer care, and managing equipment and bases. 

You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Experience Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

IS THIS YOU? 

  • Reporting to the Guest Experience Manager/Guest Experience Assistant Manager, you'll motivate and inspire your team to provide exceptional customer service, provide practical and engaging training, and monitor performance in the workplace.  
  • You'll also be responsible for overseeing the safe delivery of activities and evening entertainment, providing high levels of customer care, and managing equipment and bases. 
  • You’ll be engaging with our guests, creating great ‘first impressions’ and taking time to understand their experiences, gather feedback, problem solve and use this knowledge to make suggestions and improvements to the Guest Experience Manager. You’ll act as the main point of contact for parents and guardians of children visiting us independently, and also be on rota as the overnight on-call duty manager. 

THE PACKAGE

We are renowned for our personal development & investment in people, we are ready to support you in your career development, each step of the way! You’ll have all the training you need to be confident and successful in your role, be equipped with a personal development plan, and access to nationally recognised qualifications funded by PGL to give your career the very best start.

  • Happy holidays - time to recharge and enjoy time away from the workplace. You’ll also enjoy an extra day off on your birthday!
  • Investing in your future – with sector leading family friendly policies and a contributory pension
  • Good living, for less - access to big savings and exclusive perks that span a huge range of retailers and service providers. Plus PGL discounted holidays and 20% discount in all our on-site shops
  • Take care of mind, body and soul - your wellbeing is top priority, so we’ve created a WELLBEING HUB for all our colleagues alongside access to Employee Assistance Program and cycle to work scheme
  • Smart saving, affordable borrowing – access to our financial wellbeing platform for financial support when you need it. This includes easy and affordable saving and borrowing directly from your salary, plus useful guides on how to effectively manage your money.
  • Doing good does you good - paid time-off to volunteer your time to worthwhile causes.

 For a full Job Description and Personal Specification please click here.

For enquiries specific to this role, please email us at thomas.parry@pgl.co.uk

We pride ourselves on hiring the best people, and recognise the importance and benefits of a diverse and inclusive team. However, the protection and safeguarding of the children visiting our centres is our primary concern. So all colleagues are required to undergo an Enhanced criminal records check (known as a DBS), which we will pay for. You will be required to provide a 5 year address history and ID documentation (ie British or Irish passport or birth certificate). If you have a conviction related to violence, drugs or safeguarding this could affect your application. Not all criminal convictions will be a bar to working for us and we will consider the results on an individual basis. You can find more information on DBS checks on the gov.uk website.

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